AI Call Routing with a Configured Human Transfer
Koili supports AI call routing to a configured human transfer number in its provisioned voice workflow. Define when a caller needs your staff so routine questions and human conversations have a clear path.
Set the destination and transfer instructions
Your receptionist configuration supplies a transfer number to the voice workflow. Add instructions describing when the assistant should bring in a person, then test the destination with your team before forwarding live calls.
Route conversations that need judgement
A caller asking to speak to staff about an unusual service request may need a person. Use your instructions to identify that handoff. This is a workflow example, not evidence of a deployed customer configuration.
Plan for an unanswered destination
Test busy, unanswered and out-of-hours scenarios. Agree on a callback process rather than assuming someone will always answer. Transfer success depends on the destination and the telephony service.
Understand the routing limits
The verified implementation supplies a configured transfer number. Department menus, multi-location routing and a spoken summary delivered to staff are not established by this mechanism. Discuss additional routing needs during setup.
Questions about ai call routing
Yes, the provisioned voice workflow supports a human-transfer tool using your configured transfer number. Test the complete handoff with your phone setup.