AI Phone Answering Service for Routine Business Calls
Koili is an AI phone answering service that uses your business information to respond to callers. Give it your opening hours, services and common questions so customers can get routine answers while your team is occupied.
How automated call answering works
After your account and phone setup are approved, incoming calls reach your configured voice workflow. Koili uses your greeting and business knowledge to answer questions and collect caller details. Your team can review call records in the dashboard.
Give after-hours callers a useful next step
A service enquiry does not always need an immediate conversation with a staff member. Configure what Koili should explain outside business hours, what details to collect and when a caller needs a person. Coverage depends on your active number and voice service.
A practical overflow workflow
For a service business with staff helping customers in person, Koili can answer questions about published hours or services and capture a callback request. This is an illustrative workflow, not a customer case study.
Keep answers within your business information
Review your knowledge base regularly. Koili should not promise prices, availability or specialist advice that your business has not supplied. Test unfamiliar questions and your fallback instructions before forwarding customer calls.
Questions about ai phone answering service
It is software that talks with callers using a configured voice workflow and business information. Koili combines routine answers with caller capture and supported booking or transfer actions.